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PSC issues action plan in LG&E/KU customer service audit

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KPA News Content Service

The Kentucky Public Service Commission (PSC) has released the detailed action plan outlining how Louisville Gas and Electric Co. (LG&E) and Kentucky Utilities Co. (KU) will make needed improvements in customer service.

The document is the companies’ response to an independent consultant’s study which found numerous shortcomings in customer service functions ranging from meter reading to call center operations. The study, known as a focused management and operations audit, made specific recommendations to correct the problems.


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