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The management, staff, and clients of New Horizons Assisted Living would like to thank Ghent Fire Department Assistant Chief Robert Hofmman and his dedicated volunteers for the quick and professional response to a fire alarm here at our facility. We are thankful that we did not have a fire, however, a malfunction in one of our fire suppression systems set off the alarm that required Ghent fire to respond. Our staff quickly evacuated clients to a holding area to ensure everyone was safe and accounted for.
We were impressed by the firemen’s professionalism in assisting us with the emergency. They inspected the building, helped us to determine the system malfunction and inspected the building to make sure there was no fire or water damage. When the all clear was given, firemen even helped our clients back to their apartments.
We can not express our gratitude for the caring nature of these professionals. Not only did they take care of our emergency but they also demonstrated service above self. Their caring attitudes are appreciated and will not be forgotten.
Ray Clem, director New Horizons Assisted Living