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A number of years ago, one of my daughters was a “secret shopper.”
She actually got paid to go into restaurants and eat or clothing stores and shop. All she had to do was be inconspicuous as she observed the store’s employees.
Then after leaving the store, she would write a report of her observations: “The salespeople seemed too busy talking to each other to pay attention to customers,” or “The server disappeared as soon as she brought my food and failed to suggest dessert.”
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